Founding Account Manager

About Pocket

At Pocket, we’re building the future of human memory.

Some of the most valuable information in our lives disappears when a conversation ends: an idea, a decision, a detail we wish we could remember. Pocket helps us hold onto it.

We’ve built an AI-powered device that captures real-world conversations and turns them into searchable transcripts, summaries and next steps. Backed by Accel and Y Combinator (W26), we’ve already sold 500,000 devices.

Our ambition goes beyond recording. We believe the things you learn, discuss and experience can become useful context for the AI tools you already use, and for products that don’t exist yet.

About the Role

A company buying Pocket is not the finish line. The team needs to get set up, use it, see value and decide to renew.

You’ll be our first account manager and own that relationship after a company signs. You’ll run onboarding calls, follow up on inactive seats, find expansion opportunities and close renewals. Along the way, you’ll build the account-management approach that future teammates can use.

What You’ll Own

• Getting business accounts live and helping teams turn an initial purchase into regular use.

• Expansion through additional devices and seats in existing accounts.

• Renewals, with a clear view of dates, risks, customer value and next steps.

• An account playbook for onboarding, check-ins, expansion and renewal conversations.

• Account health in the CRM: activation, usage, seats, renewal date and the next action.

• Feedback to product and support about rollout problems, administrator needs and what customers want next.

What We’re Looking For

• At least two years in account management or customer success at a B2B software or hardware company.

• Ownership of a book of business across onboarding, expansion and renewals, with results you can explain.

• Experience running rollouts, including devices, administrator setup and growing product usage.

• Practical use of LLMs and automation to make your work more effective.

• Close attention to account data and the initiative to act on weak adoption or an approaching renewal.

Bonus Points

Hardware-plus-subscription products; building account management from scratch; or customer-side experience with administrator tools, SSO and security reviews.

Why Join Pocket?

You’ll define how we work with business customers after the sale, with direct founder access and a path to leading account management as it grows. The package includes base compensation, variable pay linked to expansion and renewals, and equity.