Important information before applying:
Location: This position is based on-site in Moscow, Idaho, and requires five days per week in the office. We will consider only candidates who currently live locally or are willing to relocate.
Work Authorization: To respect your time, we cannot provide employment visa sponsorship for this position now or in the future. Before applying, please confirm that you are authorized to work in the United States without current or future employer sponsorship.
The Account Manager I is responsible for maintaining strong customer relationships, ensuring client needs are met, resolving issues, and collaborating with internal teams to deliver an exceptional customer experience. They drive account growth through renewals, upselling, and cross-selling while helping customers achieve their goals and maximize value from the company's solutions.
Major Responsibilities:
Build and maintain strong relationships with assigned customers through regular engagement and communication.
Manage customer inquiries, identify challenges, and provide effective solutions.
Drive account renewals, rate adjustments, cross-sells, and upsells by uncovering customer needs and recommending appropriate solutions.
Negotiate pricing, document opportunities, and close sales and renewal agreements.
Establish customer success goals, support onboarding, and monitor account health against defined targets.
Collaborate with internal teams to ensure customer satisfaction and successful outcomes.
Maintain high activity levels, manage multiple priorities, and adapt positively in a fast-paced environment.
Continuously learn and develop skills to create mutually beneficial outcomes for customers and the company.
Education and Experience:
2+ years of experience in account management, sales, customer success, or a related role, ideally working with enterprise clients.
Experience with sales prospecting, account management, and sales processes.
Strong communication and presentation development skills.
Proficiency with Google Workspace, Microsoft Excel, and PowerPoint.
Strong analytical and problem-solving abilities.
Excellent organizational skills and the ability to manage competing priorities effectively.
Lightcast is a global leader in labor market insights, headquartered in Moscow, ID (US), with offices in the United Kingdom, Europe, and India. We work with partners across six continents to help drive economic prosperity and mobility by providing the insights needed to build and develop our people, our institutions, companies, and communities.
Lightcast is proud to be an equal opportunity workplace and does not discriminate on the basis of federally protected statuses. Lightcast has always been, and always will be, committed to diversity of thought and unique perspectives. We seek dynamic professionals from all backgrounds to join our teams, and we encourage our employees to bring their authentic, original, and best selves to work.
